In 2020, COVID disrupted the supply chain and logistics industry throughout the world. From manufacturing chips for cars and electronics to the airlines reducing their flights, the world saw the impacts within the critical logistics space; however, within the healthcare industry, business became even more critical: clinical trials for pharmaceuticals became more important and medical research became more visible to the world. During a worldwide pandemic, critical logistics is an extremely difficult industry due to moving parts like a reduction in available passenger aircraft; a lack of communication between couriers, carriers, and the customer; and lack of reliable service partners. Through Covid, Optimize Courier was primed to support its customers with temperature sensitive logistics and next flight out services through its resilience, visibility, and dedicated operations team.
Who is Optimize Courier
The challenges listed above have led to a rise in service failures and customer complaints across the critical logistics industry. Service failures often occur due to human error within the time and temperature sensitive logistics space. The industry has 3 large providers: World Courier, QuickSTAT, and Marken, and a lot of smaller, regional boutiques. Throughout the years, Artie and Millie Kingren have worked with all three large service providers. With over 40 years of experience, the Kingrens have played vital roles within developing World Courier, Quick STAT, and Marken’s growth and name recognition within the industry. They left to create Optimize Courier 11 years ago because they knew there was a better way.
I am grateful to have been involved in shaping the industry over the past 40 years. It's exciting to use that experience to build a company built on service first. When Artie and I decided to step away from the large specialty providers and create Optimize, it was our belief that creating an environment built on transparency, excellence, and fair pricing within logistics can be achieved. We are setting a new standard for customer service everyday.
- Millie Kingren, Co-Founder & CEO
Over the past 11 years, Optimize has grown into a leader within the global critical logistics industry by partnering alongside companies who need cold chain and time-critical logistics services. In standard freight or shipping, when a failure occurs it often means someone has to wait an additional day or two for their package; however, Optimize lives within the 1% of logistics where a delay or failure costs a pharmaceutical company $500,000 a shipment, a family has to go through IVF surgery again or lose their future family, or a manufacturing plant is losing millions of dollars very hour in lost production. Optimize was built to provide a reliable delivery network for time and temperature sensitive shipping as failure is not an option.
Working in logistics over the past four decades, I knew there had to be a better way to provide customers the information and service they desperately needed. When we started Optimize Courier over ten years ago, the goal was simple: to provide a best-in-class service for customers by delivering temperature-sensitive shipments throughout the world. After COVID and seeing how it negatively impacted the logistics industry, visibility and service is more crucial than ever. Customers desperately need a trusted provider and the visibility into their shipments to keep their business running smoothly. Optimize is proud to be a trusted provider when handling mission critical logistics: cold chain and next flight out services.
- Artie Kingren, Co-Founder & COO
Using state of the art technology, Optimize provides customers with a unique shipping experience. Customers can accurately track their cold chain and time critical shipments live using GPS, temperature, light and shake, enabling our operations team to provide pro-active insights and information to our customers eliminating temperature excursions and potential service failures before they occur.
About Optimize Courier
Focused on customer service and reducing service failures through advancing technology and through industry leading experience, Optimize believes every client should have a solution built for them, not a list of system driven options. Combining personalized service, experienced personnel, and advanced tracking technology, Optimize provides a unique logistics experience and has set a new standard in the specialty courier industry.
Complete Transparency
Without visibility into your shipment, you are risking costly failures in your supply chain. Our tracking provides complete visibility to your shipment's location, light, and temperature during the entire delivery process, all in real-time.
Reliable Service
If failure is not an option, look to Optimize. Our team of critical logistics experts and unique technology platform is built to reduce service failures by removing human error.
Dedicated Experts
Through their expertise and previous experience building industry-leading teams, the Kingren’s knew that to provide a best-in-class service, they needed to hire a best-in-class team. As of today, Optimize is a global brand with offices and affiliations located in North America, South America, Asia, and Europe.
Optimize Courier is primed to support the healthcare, automotive, and cold chain industries with their global and critical shipping. Don’t let your logistics provider cost you thousands of dollars due to lack of communication and service: Learn more about Optimize today.